How much does AI customer support software cost in 2026?
Last updated: November 9, 2026
Most AI customer support products now charge for results (resolutions, outcomes or conversations), and many also charge for help desk seats. This table lists only prices we found on vendors' own pages or documents. 'Not published' means the vendor quotes through sales. All prices are USD list prices and exclude taxes, discounts and implementation.
| Product | AI billing unit | Published AI price | Seat / platform price | Notes |
|---|---|---|---|---|
| Zendesk | Automated resolution | Rate not shown on pricing page | Support Team $19; Suite Team $55; Suite Professional $115 per agent/mo (yearly) | Copilot add-on $50/agent/mo; 14-day trial |
| Fin | Outcome | $0.99/outcome | Intercom help desk seats from $19/seat/mo; no seats needed on other help desks | 50-outcome monthly minimum on other help desks; Copilot $35/user/mo; Pro from $100/mo |
| Salesforce Agentforce | Conversation or action (Flex Credits) | $2/conversation; $500 per 100k Flex Credits (Salesforce examples: $0.10/standard action, $0.15/voice action) | Agentforce add-on $125/user/mo; Agentforce User License $5/user/mo (needs Flex Credits); Max Edition from $550/user/mo | Flex Credits and Conversations cannot share one org; unused credits do not roll over; other usage such as Data 360 credits may be extra |
| Freshdesk | AI Agent session | 500 sessions included; $49 per 100 extra | Growth $19, Pro $55, Enterprise $89 per agent/mo (annual) | Freddy AI Copilot $29/agent/mo; MCP actions $15/1,000 |
| Gorgias | Full resolution | $0.90 (most plans); $1 on Starter | $10/mo (50 tickets) to $900/mo (5,000 tickets); Enterprise custom | Not priced per agent; extra tickets $0.25–$0.40 each |
| HubSpot | HubSpot Credits | Included credits: 3,000 (Pro), 5,000 (Enterprise) | Pro $90/seat/mo annual ($100 monthly); Enterprise $150/seat/mo | Required onboarding $1,500 (Pro) / $3,500 (Enterprise) |
| Help Scout | Resolution (Envoy) | $0.75/resolution | Free (5 users); Standard $25, Plus $45, Pro $75 per user/mo | Envoy 3-month free trial; 16% annual discount offered |
| Sierra | Outcome | Not published | Not published | Publicly states outcome-based pricing |
| Decagon | Not disclosed | Not published | Not published | Sales-led |
| Ada | Conversation volume | Not published | Order-form contract | Billed annually upfront by default; charges for going over your allowance |
| Kustomer | Custom | Not published | Custom | Voice and WhatsApp pay-as-you-go |
| Forethought | Custom | Not published | Custom | Sold through Zendesk sales |
How to compare these prices
- The units are not interchangeable. A 'resolution' usually means the AI closed the issue with no human handoff. Fin's 'outcome' also counts completed Procedures that end in a handoff. A Salesforce conversation or action is billed whatever the result.
- Estimate volume and resolution rate. Monthly AI cost is roughly conversations × share the AI resolves × unit price, plus seats and add-ons.
- Watch for minimums and overages. Examples: Fin's 50-outcome minimum on other help desks, Gorgias's overage tiers, Ada's purchased conversation allowance, and Salesforce billing anything above your Flex Credit entitlement monthly in arrears at your contracted rate.